Archive for the ‘FAQ’ Category

How will my material be delivered?

Friday, February 6th, 2009

LTL deliveries are curbside delivery unless a lift gate truck and/or pallet jack is requested.

Does Carved Stone Creations ship to international locations?

Friday, February 6th, 2009

Yes, we ship to international locations. Please call or email with your address and the item(s) you are interested in for additional freight costs that may apply.

What are shipping costs?

Friday, February 6th, 2009

Shipping costs are determined by the weight, quantity and destination of product. Please call or email with your address and the item(s) you are interested in for additional freight costs that may apply.

Can I return products?

Friday, February 6th, 2009

All returns or exchanges must be pre-authorized by Carved Stone Creations, Inc. Customized or special-order items cannot be returned. Returns of stocked items are allowed within 30 days, but will result in a 25% restocking fee. Return freight charges are the responsibility of the customer. There will be no refund of original shipping charges. In-store [...]

Can I purchase products on your website?

Friday, February 6th, 2009

Currently, purchases cannot be made directly on our website. You may contact us through the “Request a Quote” link to get pricing and information on placing an order. Please note that not all products available are represented on our website. Because of countless combinations of custom designs, sizes and stone colors, it is difficult to [...]

How do you accept payment?

Friday, February 6th, 2009

We accept cash, check and credit card (Visa, MasterCard, Discover).

What are your payment terms?

Friday, February 6th, 2009

Carved Stone Creations requires full payment before delivery or net 30 terms upon credit approval. All special-order items require a 50% down-payment before production can begin.

How can I place orders?

Friday, February 6th, 2009

It is best to visit our Stone Studio in-person to see the stone color with your own eyes before ordering. However, if the trip is not practical, you can place an order over the telephone.

Do you install products?

Friday, February 6th, 2009

We do not install all products. We can install fountains, columns, statuary and fireplace surrounds. We can also arrange for installation through your current landscaper or contractor. For flooring material and mosaics, we leave the installation to the professionals in this field.

Will someone come to my job site to take measurements?

Friday, February 6th, 2009

For some projects it may be necessary for one of our stone designers to see your site to take measurements and suggest ideas. Generally, a blueprint or photographs of the existing site are all that is needed.