FAQ

February 06, 2009 in FAQ .

Yes, we are open to the public. Appointments are preferred but not required.

All in-stock items are stocked on-site in our warehouse and are available for same-day pick-up. If an item such as flooring tile is out of stock, it will generally take 5-14 business days for shipping. For custom carvings and special-order pieces, expect a lead-time of approximately 10 weeks.

Please bring plans, pictures or other ideas of items you are interested, as we will be better able to assist you.

It is highly encouraged that you work with an architect or interior designer on any project, but not required. As it is easier for a designer to better assess your individual needs with regards to space, light, colors, textures and lending a flow to your overall home environment. We do have on-staff stone designers to assist you with selecting the appropriate stone-type for your project.

For some projects it may be necessary for one of our stone designers to see your site to take measurements and suggest ideas. Generally, a blueprint or photographs of the existing site are all that is needed.

February 06, 2009 in FAQ .

It is best to visit our Stone Studio in-person to see the stone color with your own eyes before ordering. However, if the trip is not practical, you can place an order over the telephone.

February 06, 2009 in FAQ .

We do not install all products. We can install fountains, columns, statuary and fireplace surrounds. We can also arrange for installation through your current landscaper or contractor. For flooring material and mosaics, we leave the installation to the professionals in this field.

February 06, 2009 in FAQ .

Carved Stone Creations requires full payment before delivery or net 30 terms upon credit approval. All special-order items require a 50% down-payment before production can begin.